Contractors at Flinders

Please do not attend Flinders if unwell, even with only very mild symptoms consistent with COVID-19 (cough, sore throat, blocked or runny nose, fever, or loss of taste or smell). Contractors may be required to be fully vaccinated when working in some University locations. Please refer to Flinders University's COVID-19 Vaccination Policy.

Prior to engaging a contractor, staff should read our Engaging a Contractor page.

Flinders University engages a variety of contractors to work across its campuses. We are committed to meeting the standards required by the Work Health and Safety Act 2012.

These pages include information for businesses and individuals engaged to work with us, and for staff members seeking a contractor.

You can register to work with the University, update your details, complete inductions and apply for work permits through the Now Agent app. Please note that multi-factor authentication will be required when you log into Now Agent – you can find out more and download the relevant app here.

Please be aware that all Flinders University campuses and properties are fresh air zones, however there are designated smoking zones at the Bedford Park campus.

We remind all visitors to the University to please observe the varying speed limits in the area.

Download the service Now Agent app

Overview

Information for contractors

Engaging a contractor

Contractor safety

Permits and permission to proceed

Managing your company details

Contact us

Report a hazard or incident

Registration and induction

Note that contractors will need their activated FAN (Flinders Authentication Name) before beginning this process.

Please note that you will not be able to complete the induction if your company registration is not complete.

Please contact the Property, Facilities and Development Customer Service Team via email (pfd@flinders.edu.au) with the following information to create a FAN for you and your staff.

Main company contact (the person responsible for adding company and staff details, and insurance certificates)

First name, last name
Date of birth
Contact phone number
A unique email address

Staff who will attend site

First name, last name
Date of birth
Contact phone number
A unique email address

You will then receive an email with instructions on how to activate your account and complete an induction. Inductions will be valid for 12 months. You will be notified via email to renew this when it's close to the expiry date.

1. Register your business and staff OR update your details

You will need to register your organisation and each individual staff member who will work on site at Flinders.

Quick reference guide: Register your company or update details

Register employees

Quick reference guide: Register employees to your company

2. Download the service Now Agent app to your device OR access the online portal

Use the links above to download the Now Agent app to your smart phone or tablet. If you are searching in the app store, you will find this by searching for 'ServiceNow Agent'. If you're using a PC or laptop, click the link to the portal.

Please note that multi-factor authentication will be required when you log into Now Agent – you can find out more and download the relevant app here.

When you first log into the app, you will need to enter the following information:
Instance: flindersuni.service-now.com
Nickname: ServiceOne

Quick reference guide: Install the Service Now Agent app

3. Complete the online induction to Flinders

All contractors working on site will need to complete this. Once you're registered, an email with instructions on how to complete the induction will be sent to you. Open the app, click on the ‘Take inductions’ link in the My Items section and follow the prompts. When completing your induction, please ensure you read and acknowledge the information about vaccination requirements when working in a healthcare setting.

Quick reference guide: Complete a general induction

4. Obtain relevant permits

See the Permits and permissions to proceed page for details, notice requirements and application forms.

5. If required, complete a site-specific induction

Your University contact person will complete your induction prior to commencing work at Flinders.

Quick Reference Guides

Apply for a permit or permission to proceed

Check in and out of site

Obtain a Flinders Authentication Name (FAN)

Complete a General Induction

Install the Now Agent app

Register employees to your company

Register your company or update your details

Site check in and check out

When working on site, Flinders requires all contractors to check in and out of Flinders sites. You can do this on the Now Agent app on your mobile device.

Read further information on the Information for contractors page

1. Download or open the service Now Agent app on your device

You will find the service Now Agent app in your app store by searching for 'ServiceNow Agent'. Log in using your activated FAN and password. Your contact at Flinders would have arranged for this to be created and emailed to you to activate.

Quick reference guide: Install the service Now Agent app

2. Check in when you arrive

Read full information on the Information for contractors page and consult the Quick reference guide: Check in and out of site.

3. Collect keys or cards if required

Your Flinders contact person will advise whether they will provide you with keys or swipe cards or whether you should visit the Security Office, located on the Plaza to collect them.

4. Return keys and cards to Security

Visit the Security office to return any keys or swipe cards.

5. Check out when you leave

Check out when you leave for the day.

Quick reference guide: Check in and out of site

Contact us

Contact our Properties, Facilities and Development team for support with the contractor process, policy, work permits and permissions to proceed, questions about your FAN or password, and access to the system or your work at Flinders – call (08) 8201 2733 during business hours or email pfd@flinders.edu.au.

08 8201 2733

pfd@flinders.edu.au